Microsoft Outlook - How to Leave A Copy Of Messages On the Server

If the option to Leave a copy of the message on the server is missing in Outlook 2010, it may be due to the type of email account you use. Of the most common types of email accounts, only POP3 accounts download the email to your computer.

If you have an IMAP, or HTTP (Gmail, Outlook.com etc.) account, mail is not generally stored on your computer. All email remains on the mail server until you delete it.

To enable (or disable) the Leave a copy of the message on the server option, follow these steps:

1. Open Outlook.
2. Click the File tab > Account settings.
3. Highlight your current POP3 account and click Change.
   Note: The window that opens will tell you what type of email account you have. (Look under Type.)
4. Choose More settings and click on Advanced.
5. You should see a check box titled: Leave a copy of messages on the server.
6. Checking the box will enable Leave a copy of the message on the server.

Note: Enabling Leave a copy of the message on the server will allow you to access your email from multiple computers.

If you would like to know more about different email account types, see Introduction to e-mail account types.

Auto-complete - On or Off?

Microsoft Office Auto-Complete

The Auto-Complete List is a Microsoft Outlook feature which brings up suggestions for names and e-mail addresses as you begin to type them. These suggestions are possible matches from a list of names and e-mail addresses derived from the e-mail messages that you have sent.

By default, this feature is turned on in Outlook. To turn on or off Auto-Complete List name suggestions, do the following:

1. Click the File tab.
2. Click Options.
3. Click Mail.
4. Under Send messages, select or clear the Use Auto-Complete List to suggest names when typing in the To, Cc and Bcc lines check box.

Error: 0x8004102C error message hotmail 2010 exceeded its message limit and some items could not be synchronized

There is restriction set by Hotmail on number of messages sent on any given day. The daily messages limit is not only for Hotmail users but even applicable for other Internet Service providers (ISP) and E-mail Service providers (ESP). It is solely based on how the ISP and ESP have the restrictions set in order to block Spam e-mails and there is nothing we can do with the MAPI client.

You may refer to the following link on daily message limit for Hotmail/Windows Live users:
http://windows.microsoft.com/en-us/windows/outlook/errors-sending-mail

Any e-mails you send through Outlook will eventually goes through the respective Service provider and restrictions are set on the server whether to block the messages or limit the e-mails exceeding on a daily basis.

My Email Text is Too Small or Too Big

When you compose, reply to, or forward an email message, and the message body (including the text) becomes larger or smaller than the size that you are used to seeing which means that you might have accidentally changed the zoom view setting.

There are a few simple steps for fixing this: 

When the zoom view is changed, the setting is persistent on all future messages you compose, reply to, or forward.

NOTE    The zoom view setting doesn't affect how your recipients will see the message. Messages always open at 100-percent zoom view size.

Change the Size

To adjust the contents when you are composing or reading a message, you have two options  — use your mouse wheel button or the Zoom command on the ribbon.

Use a mouse wheel button to change the zoom

If you have a pointing device, such as the Microsoft IntelliMouse pointing device or any other mouse that has a wheel button, you can use the wheel button to zoom in on, or out of, the body of a message.

1. Click the message body.
2. Press and hold CTRL while you rotate the wheel button to zoom in or out.

Use the ribbon controls to change the zoom

The zoom level of the message view can be changed in the ribbon.

1. Click the message body.
2. On the Message tab, in the Format group, click Zoom.
3. In the Zoom dialogue box, under Zoom to, click 100% for the default size, or use the other options to specify a custom zoom size.

Change the size of contents in the Reading Pane

To change the size of contents in the Reading Pane, use the zoom slider control at the bottom of the window.

The zoom resets automatically to 100% when another item is selected. There is no way to permanently set the zoom level.

Introducing Windows 10

Here's a quick rundown:

- Return of the Start menu. After being inexplicably removed from Windows 8, the Start menu is back, and includes a new personalizable space for favorite apps, programs and websites.

- Apps in windows. With Windows 10, Microsoft has standardized the format for apps from the Windows Store and regular desktop programs. Both now run in traditional windows that can be resized and minimized from the bar at the top.

 - Multiple desktops. A feature Mac users have enjoyed for years: the ability to create and swap between different desktops.

- A soup-ed Snap. The "Snap" feature, which allows users to work on multiple apps at once from the same screen, has been redesigned with a new quadrant layout to allow for up to four programs at once.

- New Task view button. A new button on the task bar takes you straight to a single screen that displays all your open apps and files (the old Alt + Tab trick).

 Microsoft will allow business customers to choose specific Windows features to upgrade one at a time, rather than being forced to transition all at once from an older version.

Microsoft says Windows 10 "will run across the broadest range of devices ever," from consumer products like PCs, tablets, Xboxes and phones to enterprise data centers and "Internet of Things" connected devices. There will be just a single app store for all these formats, and Microsoft says it will be possible for developers to write an application once and then deploy it across device types.

  

   

Microsoft Outlook PST Backup to Network

For home users, backing up your Microsoft PST (personal folders) is not an issue. Backing up Outlook for a home user was covered in this blog: Outlook Data Backups

What people may not have read, at the bottom, and it may not have been clear enough is there is a solution for those users who are on a network.

I'll make it simple and to the point:



Microsoft has never supported the use of a PST from a networked drive, and with good reason.

Outlook requires constant read/write access to the PST. The slightest interruption will cause corruption or issues with Outlook.

What you're doing is not supported.

What I've done for my users is written a very simple script that they can execute when they close Outlook that copies their PST file(s) to their personal drive on the network:

COPY %LOCALAPPDATA%\Microsoft\Outlook\*.pst u:data\outlook /y 

NOTE: This batch file backs up the PST to the user's U drive, which is clearly written. It can be any drive/folder you wish, you just have to change what I have written: u:data/outlook. The rest of the batch file stays the same, including the /y at the end. If your user does this at least weekly, they should suffer little in the way of major data loss in the event of corruption, hard drive crash, etc. 

Save the script as a batch file on the C drive. Make a shortcut. Change the icon to the MSN butterfly. Rename it to OUTLOOK BACKUP. My users love this. 

If you don't have a policy set against the use of the Windows Scheduler, you can implement that to automatically back up the PST file to the desired location on the network.  

Good luck! As always, if you have any questions, please don't hesitate to ask.

How to Create and Use Your Email Signature

You can create fun or professional personalized signatures for your email messages that include text, images, your electronic business card, a logo, or even a copy of your handwritten signature (I don't recommend making your signature public).

 Note: This article is written for Microsoft Outlook 2010. This information is also available for Microsoft Office Outlook 2003 and Microsoft Office Outlook 2007.  Just click on the links to find the information.

Your signature can automatically be added to outgoing messages, or you can manually add the signature to only the messages that you choose. I do not however, recommend that you add it to every email including replies. It becomes redundant and self-indulgent.

Create a signature

1. Open a new message. On the Message tab, in the Include group, click Signature, and then click Signatures.
2. On the E-mail Signature tab, click New.
3. Type a name for the signature, and then click OK.
4. In the Edit signature box, type the text that you want to include in the signature.
5. To format the text, select the text, and then use the style and formatting buttons to select the options that you want.
6. To add items other than text, click where you want the element to appear, and then do any of the following:

Options	How to
To add an electronic business card	Click Business Card, and then click a contact in the Filed As list. Then click OK
To add a hyperlink	Click Insert Hyperlink, type in the information or browse to a hyperlink, click to select it, and then click OK
To add a picture	Click Picture, browse to a picture, click to select it, and then click OK. Common image file formats for pictures include .bmp, .gif, .jpg, and .png.

7. To finish creating the signature, click OK.

 Note    The signature that you just created or modified won't appear in the open message; it must be inserted into the message.

Add a signature to messages

Signatures can be added automatically to all outgoing messages, or you can choose which messages include a signature.
 Note    Each message can contain only one signature.

Insert a signature automatically

1. On the Message tab, in the Include group, click Signature, and then click Signatures.

2. Under Choose default signature, in the E-mail account list, click an email account with which you want to associate the signature.
3. In the New messages list, select the signature that you want to include.
4. If you want a signature to be included when you reply to or forward messages, in the Replies/forwards list, select the signature. Again, use this feature judiciously. Otherwise, click (none).

Insert a signature manually

• In a new message, on the Message tab, in the Include group, click Signature, and then click the signature that you want.

 Tip    To remove a signature from an open message, highlight the signature in the message body, and then press DELETE.

Social Engineering and Outlook

Note: all links are in red to offer you more information and make them more noticeable for you.

First, let's define social engineering:

Social engineering is the act of manipulating people into performing actions or divulging confidential information.

Online criminals can use sophisticated technology to try to gain access to your computer, or they can use something simpler and more insidious: social engineering.

Social engineering is a way for criminals to gain access to your computer. The purpose of social engineering is usually to secretly install spyware or other malicious software or to trick you into handing over your passwords or other sensitive financial or personal information.

Some online criminals find it easier to exploit human nature than to exploit holes in your software. That is to say, they would rather trick you into giving up information than trick your computer because it's easier.

New scams appear daily. To keep up with the latest scams, check Microsoft's fraud section HERE. You can also learn to familiarise yourself with some of the more obvious telltale signs of a scam.

Scams can contain the following:

• Alarmist messages and threats of account closures.
• Promises of money for little or no effort.
• Deals that sound too good to be true.
• Requests to donate to a charitable organisation after a disaster that has been in the news.
• Bad grammar and misspellings.

What does a scam email commonly look like? Read HERE. What are some popular scams that never seem to die down? Read on!

Scams that use the Microsoft name or names of other well-known companies. These scams include fake emails or websites that use the Microsoft name. The email might claim that you have won a Microsoft contest, that Microsoft needs your logon information or password, or that a Microsoft representative is contacting you to help you with your computer. (These fake tech-support scams are often delivered by phone.) For more information, see Avoid scams that use the Microsoft name fraudulently. This also applies to AOL, Norton, IBM, Facebook, and your bank among others.

Lottery scams. You might receive emails that claim that you have won the Microsoft lottery or sweepstakes. These emails might even look like they come from a Microsoft executive. There is no Microsoft Lottery. Delete the email. For more information, see What is the Microsoft Lottery Scam? This also applies to the Nigerian 419 scam and so many others.

Rogue security software scams. Rogue security software, also known as "scareware," is software that appears to be beneficial from a security perspective but provides limited or no security, generates erroneous or misleading alerts, or attempts to lure you into participating in fraudulent transactions. These scams can appear in email, online advertisements, your social networking site, search engine results, or even in pop-up windows on your computer that might appear to be part of your operating system, but are not. For more information, see Watch out for fake virus alerts.

The bottom line to social engineering is to at least recognize certain principles: poor spelling and grammar, scare tactics, you may not know the sender or it would be unusual to receive an email from them, the email contains a link that you are not familiar with and that you didn't solicit, and more. A great trick is to hover your mouse over a link to see if the actual link matches the information given.

Here is a great visual to demonstrate the items in an email that should set off warning bells and BIG RED FLAGS.

 

Did You Delete Your PST File?

Say you decide to clean out files on your hard drive to make space, and you accidentally not only delete the PST (personal folders) file, but you empty your Recycle Bin! What do you do?

Optimally you have a recent backup. Backups of your important data (anything you can't afford to lose is important) is critical. So are restore points so if the computer prompts you to create a restore point, you should do it.

Failing that:

To create a new Outlook Data file, click on File > New > Outlook Data file and follow the steps. The data file will be empty however.

If you deleted your PST file and emptied the recycle bin, chances may be slim to none for recovery.

Did you create a recent restore point on your PC?

Try these steps, but there's no guarantee:

To restore a deleted file or folder

1. Open Computer by clicking the Start button , and then clickingComputer.
2. Navigate to the folder that used to contain the file or folder, right-click it, and then clickRestore previous versions. If the folder was at the top level of a drive, for example C:\, right-click the drive, and then clickRestore previous versions.
   You'll see a list of available previous versions of the file or folder. The list will include files saved on a backup (if you are usingWindows Backup to back up your files) as well as restore points, if both types are available.

http://windows.microsoft.com/en-CA/windows7/Recover-lost-or-deleted-files

E-mail Privacy

In the workplace, technically you are not entitled to complete privacy in your email. It is after all, given to you so that you can do business on your employer's behalf.

Your email is the property of your employer and both yourself and your employer are liable for the contents. It is not intended for personal use and it can be viewed at any time, including after you leave even if you delete everything.

So how do you keep your personal email private when even the head of the CIA couldn't? His mistake was that he did not recognise the threat, and grossly underestimated it. His perceived threat was his spouse and didn't even conceive that the FBI would go looking through email servers.

Let's face it, anything that goes out over the Internet is at risk. To be honest, you should never put in an email anything you wouldn't want your mother to read.

That being said, if you want email privacy then there are steps you should take. You can mask your IP address which is traceable with any number of utilities that can accomplish that. I will not name names here since I am of the belief that one should have nothing to hide. Web mail providers like Google's Gmail and Yahoo keep log in records and IP addresses for 18 months.

In the U.S. the Fourth Amendment requires the authorities to get a warrant from a judge to search physical property. Rules governing e-mail searches are far more lax: Under the 1986 Electronic Communications Privacy Act, a warrant is not required for e-mails six months old or older. Even if e-mails are more recent, the federal government needs a search warrant only for “unopened” e-mail, according to the Department of Justice’s manual for electronic searches. The rest requires only a subpoena.

Did you know that U.S. law enforcement agencies requested data from Google for 16,281 accounts from January to June of 2012 alone, and Google complied in 90% of cases?

You can encrypt your email messages. Of course the encryption key is cumbersome and encryption does not hide the frequency of emails.

You can get a self-destruct timer, there is even one for your phone. It self-destructs the email address 10 minutes after a mail is sent. Nothing prevents your recipient from capturing screen shots though.

Saving emails into a shared Drafts folder rather than sending them doesn't work. This tactic had long been used by terrorists — Khalid Shaikh Mohammed, the mastermind of the 9/11 attacks, and Richard Reid, “the shoe bomber,” among them — and it doesn’t work. E-mails saved to the draft folder are still stored in the cloud. Even if they are deleted, e-mail service providers can be compelled to provide copies.

You can use a separate device just for sensitive communications, but nothing yells philanderer/terrorist/drug dealer like a second cell phone.

Get an alibi. The sneakier you are, the weirder you look when you suddenly start carrying a second phone, a pager, become knowledgeable about encryption, etc.

Robust tools for privacy exist as they do for being anonymous, but they're just not integrated in a way that make them easy to use. All it takes is human error (reply to all, forgetting to mask your IP, and a couple dozen other ways to screw up), and your privacy is shot to heck.

The bottom line is that if you don't want what you say on a phone or in email to end up on the front page of a major metropolitan newspaper, then don't say it.

Backing Up Outlook Data

It's important to back up your data, all data - any data. It's no different with Outlook.

Reasons to back up Outlook data:

• Computer hard drive crash
• Corruption that can't be repaired
• Accidental deletion
• Damage to your storage medium (USB, CD, partition on your HDD, etc.)
• Save a tree, you won't have to print everything.
• Clean up and organise.
• Play it safe.
• Keep your sanity.

Data loss can happen to anyone, even a seasoned professional.

Before you can back up your data, you need to know where to locate it. The first thing you need to do is unhide system files, and hidden files and folders using Windows Explorer.

Microsoft covers this in their knowledge base (they cover most everything and are a good resource):

HTTP://support.Microsoft.com/KB/141276

Now you can search for your Outlook data file, also called Personal Folders, and known as a PST for short.

For Outlook 2007 and previous on Windows XP the default location is;
C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\

For Outlook 2007 and previous on Windows Vista and Windows 7 the default location is;
C:\Users\%username%\AppData\Local\Microsoft\Outlook\

For Outlook 2010 on Windows XP the default location is;
C:\Documents and Settings\%username%\My Documents\Outlook Files\

For Outlook 2010 on Windows Vista or Windows 7 the default location is;
C:\Users\%username%\Documents\Outlook Files\

You can also locate the file this way:

Right click the root folder (probably Outlook Today)-> Properties-> button Advanced-> field Filename

If you have multiple PST aka Data Files you can get an overview by clicking
  File-> Data File Management if you use Outlook 2007 or anything older
  File-> Account Settings-> Account Settings-> tab Data Files if you use Outlook 2010

NOTE: While making a copy of the PST-file will effectively backup your Outlook data, it will not include any mail account configuration settings (mail profile), templates or signatures.

Backing up the PST-file is quite easy; you just copy the PST-file to your safe location *while Outlook is closed.* A safe location can be one of the following;

• another physical hard drive in your machine
• another physical hard drive in another machine
• an external hard drive
• a USB memory stick
• a Flash memory card
• a CD-R(W)
• a DVD+/-R(W)
• a backup tape

I recommend running a backup whenever you make a significant change to the contents of your Outlook data file, or even daily.

For myself, I have written a small batch file that runs every evening after I close Outlook that copies my PST file to another drive on another computer.

The batch file reads like this: COPY %LOCALAPPDATA%\Microsoft\Outlook\*.PST u:data\outlook /y

u:data\outlook is the location that my PST file is copied to. You can change it to suit your particular location.

It's written in Notepad, saved as a batch file. Then I use the Windows Scheduler to set it to run at my specified time. I have a copy of the batch file backed up in case I ever break it, delete it, do something stupid. I can wait for the scheduler to run at the appointed time but any time I close Outlook I can trigger a back up by simply double-clicking the batch file.

And as always, backing up Outlook will not work unless Outlook is CLOSED.

As always you can post questions on my blog if you want clarification or even help.    

  

Outlook's Command Line Switches

Outlook's command line switches are manually typed commands that help you to troubleshoot or even repair Outlook when it has problems. Some of them will allow you to automate Outlook's behaviour to a certain degree.

For example, you may have a reminder that just won't dismiss or maybe you find that you're sending multiple copies of an email you sent only once. Perhaps Outlook's behaviour and funtion has suddenly changed. The active window opens in the background instead of the foreground. For these behaviors and more, there are command line switches to either fix or help you troubleshoot the problem.

How you get to the command line to type in a switch depends on your Operating System. If you are using Vista or later, you can click on Start > Start Search and enter the command there. If you're using Windows XP or earlier, you can click on Start > Run > and then enter the desired command there.

For example, you have a reminder that won't go away and it annoys the heck out of you. There's a simple fix:

Windows XP and earlier: Start > Run > outlook.exe /cleanreminders (or click the Windows Logo + R)
(note that there is a space between outlook.exe and /cleanreminders)

Windows Vista and newer: Start > Start Search > outlook.exe /cleanreminders
(note that there is still the same space between outlook.exe and /cleanreminders

Above is a problem solving command.

A troubleshooting command would be to open Outlook in safe mode. A good reason for opening Outlook in safe mode is to disable all third party Add Ons to Outlook that might interfere with its normal function. Some operating systems will allow you to open Outlook in safe mode by simply holding down the Ctrl key while you open Outlook. Outlook then prompts you and asks if you want to continue opening Outlook in safe mode. Otherwise, you can type the command as follows:

Windows XP and earlier: Start > Run > outlook.exe /safe (or click the Windows Logo + R)
(note that there is a space between outlook.exe and /safe)

Windows Vista and newer: Start > Start Search > outlook.exe /safe
(note that there is still the same space between outlook.exe and /safe)

There are all kinds of things that can interfere with Outlook's normal function; antivirus that actively scans incoming/outgoing email, anti-spam, FAX software, synch software that works with your handheld, etc.

There are even command line switches that you can use for (limited) automation, such as always opening with Outlook displaying your calendar.

Here is a list of Outlook switches and what they can do for you:

Outlook Command Line Switches

And a great tutorial is found here: Outlook Command Line Switches Tutorial

As always, feel free to comment on my blog and even ask questions.

  

Easy Outlook Workarounds

Outlook errors with Hotmail too many devices synching

After configuring Outlook to use a Hotmail account on multiple devices or an account with a large number of folders an error occurs when you try to synch:

There are too many devices syncing with this account. To synch using Outlook, try removing another device that is connected with this account such as a phone or another computer.

There is a limit placed on the total number of folders, including subfolders that can sync with Hotmail including use of multiple devices. The more devices you use to sync a large number of folders, the more likely you are to reach this limit.

Workaround: Sync only the folders you absolutely need.

Empty Deleted Items can cause full Exchange Mailbox deletion

When you try to empty your Deleted Items folder, the entire contents of your Exchange mailbox (all content and folders) can be deleted. This issue can occur for the following reasons:

1. Outlook 2010 is installed with an Exchange account in Online Mode, but with an .OST file associated with the profile that could be created after switching from Cached Mode at some point in the past. Or you installed Outlook 2013 (upgrade or side-by-side) and use the Online Mode profile.

• The Exchange account must be in Online Mode (not Cached Exchange Mode) and the Cached Exchange Mode Sync Settings administrative template policy setting is configured.

Workaround Download and install the MSI-based Setup update to Microsoft Office Professional Plus 2013 Preview to fix this issue.

Important This download is only for people who installed the MSI-based Setup version of Microsoft Office Professional Plus 2013. Anyone who installed using Office Click-to-Run automatically receives this update.

Search isn’t returning results

When you do a search in Outlook, no results are returned. Instead search returns the following message.

We couldn’t find what you're looking for.

Workaround Office Setup isn’t setting the registry keys correctly or not all keys are configured. You can do a repair to reconfigure the registry keys by doing the following:

2. Go to Control Panel > Programs and Features.
3. Click Microsoft Office Professional Plus 2013 > Change > Quick Repair.
4. Restart your computer.
5. Give some time to make sure indexing has time to work, and then test search.

Error when connecting to Exchange 2003

When you configure Outlook 2013 for an Exchange 2003 account, you can get the following error message:
The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance.
Workaround Outlook 2013 isn’t supported on Exchange 2003 and connectivity is blocked. Please connect Outlook 2013 to Exchange 2007, 2010, or 2013.
This is no different than Outlook 2000 being unable to connect to Exchange 2010. You have to upgrade.

Adding a new Hotmail account times out

When adding a new Hotmail account to Outlook the operation never completes or times out with an error "An encrypted connection to your mail server is not available
Workaround Manually add the Hotmail account by doing the following:

1. Open Outlook.
2. Click File > Account Settings > Account Settings > New > E-Mail account.
3. Select Manual setup or additional server types, and click Next.
4. Select Exchange ActiveSync, and click Next.
5. In the Server Settings dialog box, enter your account information.
6. In the Mail Server field, enter m.hotmail.com and click Finish.

Vertical scrollbar is missing

The vertical scrollbar is missing.
Workaround Edit the registry and delete the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options\WordMail\VerticalScrollbar registry key, and then restart Outlook.
NOTE: This edits the registry, proceed with caution and always make a backup.