Outlook and Anti-Virus

Do you ever experience the following problems:

Mail is lost or not delivered

Errors when sending and/or receiving mail

Mail being duplicated, either in your inbox or you send the same email repeatedly to your recipients 

HTML code being visible in a message

Fonts showing 10 times larger
(font size 110 instead of 11)

Mail stuck in the Outbox

Poor send/receive performance

Inability to send large attachments

Other issues

Disable the integration between Outlook and your anti-virus software. It will NOT compromise your security since your real-time virus scanner uses the same definitions as your Outlook anti-virus component. The extra integration of your anti-virus with Outlook is not needed and will often cause interference. In other words, you gain no extra protection from integrating your anti-virus software with Outlook.

Additionally, Outlook does not allow you to double-click certain attachments that could contain a virus and this is by design. In case you have another attachment that does have a virus within it, the real-time scanner would prevent you from opening it.

Disabling your anti-virus integration with Outlook is not always easy and depends on what anti-virus solution you're using. You may be able to disable it within Outlook by unchecking it in your Add Ins. You may be able to disable it from the anti-virus console. You may be able to turn off the anti-virus email scanning service. Or you may have to uninstall and reinstall, omitting the portion that integrates with Outlook. In some cases, in addition to uninstalling you may have to download a utility from the anti-virus vendor to complete the uninstall before you can reinstall the software.

In this case, it is best to have a look to see what might be your best solution but when in doubt you can ask. Many anti-virus vendors have forums online where you can ask questions and post problems, they also have a comprehensive knowledge base, you can read the documentation provided by your vendor, you can use Google to search for information, or you can ask someone you know, or even ask here!

As a last resort, if your anti-virus will not allow you to disable its integration with Outlook, you can always use Microsoft Security Essentials as a FREE alternative.

Did You Delete Your PST File?

Say you decide to clean out files on your hard drive to make space, and you accidentally not only delete the PST (personal folders) file, but you empty your Recycle Bin! What do you do?

Optimally you have a recent backup. Backups of your important data (anything you can't afford to lose is important) is critical. So are restore points so if the computer prompts you to create a restore point, you should do it.

Failing that:

To create a new Outlook Data file, click on File > New > Outlook Data file and follow the steps. The data file will be empty however.

If you deleted your PST file and emptied the recycle bin, chances may be slim to none for recovery.

Did you create a recent restore point on your PC?

Try these steps, but there's no guarantee:

To restore a deleted file or folder

1. Open Computer by clicking the Start button , and then clickingComputer.
2. Navigate to the folder that used to contain the file or folder, right-click it, and then clickRestore previous versions. If the folder was at the top level of a drive, for example C:\, right-click the drive, and then clickRestore previous versions.
   You'll see a list of available previous versions of the file or folder. The list will include files saved on a backup (if you are usingWindows Backup to back up your files) as well as restore points, if both types are available.

http://windows.microsoft.com/en-CA/windows7/Recover-lost-or-deleted-files

Too Many Devices Syncing With This Account

After configuring your Hotmail account with Outlook 2013 or other devices you receive the following error:

“There are too many devices syncing with this account. To sync using Outlook, try removing another device that is connected with this account such as a phone or another computer.”

How do you correct this?

First off, you should understand that Outlook 2013 is a pre-release version and should not be used with important data, such as important email accounts or documents. At this time it is a Home Premium Preview.

There will be a fix released for this issue in March so until then, try this workaround:

Microsoft has confirmed that some users are getting “too many devices syncing with this account” errors when using Outlook 2013 connecting to a Hotmail or Microsoft account. If you receive this error message, you may receive similar errors when trying to access your email account from other devices, such as other PCs and mobile phones.

**We have identified a fix for this issue which is anticipated to release in March. The fix will only be available for the Release version and will not work on the Office 2013 Preview. As an interim solution you can configure Outlook 2013 to use the POP protocol to access your Microsoft email accounts. The following instructions will guide you through the configuration process:

Configuring Microsoft Outlook 2013 for POP3 Hotmail

1. In Outlook 2013, click on the File menu, and then click Add Account.
2. Click to select Manual setup or additional server types, and then clickNext.
3. Click to select POP or IMAP, and then clickNext.
4. On the Internet POP and IMAP Account Settings screen, type the following setting information:
a. In the Your Name box, type your name as you want it to be displayed to recipients.
b. In the Email Address box, type your email address. For example, typeyourusername@hotmail.com.
c. In Account Type, select POP3.
d. In the Incoming mail server box, typepop3.live.com.
e. In the Outgoing mail server (SMTP) box, typesmtp.live.com.
f. In the User Name box, type your Hotmail account name. For example, typeyourusername@hotmail.com.
g. In the Password box, type your Hotmail password.
h. Click to select the Remember Password check box, if you want to save it.
i. Leave the Require logon using Secure Password Authentication (SPA) check box unchecked.
j. Click More Settings.
k. Click the Outgoing Server tab, and then click to select theMy outgoing server (SMTP) requires authentication check box.
l. Click the Advanced tab, and then click to select theThis server requires an encrypted connection (SSL) check box under Incoming Server (POP3).
Note The Incoming Server (POP3) box should be set to port 995.
m. Select TLS for Use the following type of encrypted connection under Outgoing server (SMTP), and then clickOK.
Note The Outgoing Server (SMTP) box should be set to port 25. If port 25 is blocked in the network or by your ISP, you can set SMTP port to 587.
5. On the right side of the POP and IMAP Account Settings screen, clickTest Account Settings.

If you do not receive errors, your email account is set up correctly. Go to step 6.

If you receive an error, make sure that you have entered all the information correctly, and then clickTest Account Settings again. If all the information is correct and you continue to receive errors, go to the "Next Steps" section for more help.

6. Click Next, and then click Finish.

For more information on setting up a POP3 or IMAP connection, please refer to this article:Set up email in Outlook 2010 or Outlook 2013