Wednesday 16 January 2013

Too Many Devices Syncing With This Account

After configuring your Hotmail account with Outlook 2013 or other devices you receive the following error:

“There are too many devices syncing with this account. To sync using Outlook, try removing another device that is connected with this account such as a phone or another computer.”

How do you correct this?

First off, you should understand that Outlook 2013 is a pre-release version and should not be used with important data, such as important email accounts or documents. At this time it is a Home Premium Preview.

There will be a fix released for this issue in March so until then, try this workaround:

Microsoft has confirmed that some users are getting “too many devices syncing with this account” errors when using Outlook 2013 connecting to a Hotmail or Microsoft account. If you receive this error message, you may receive similar errors when trying to access your email account from other devices, such as other PCs and mobile phones.

**We have identified a fix for this issue which is anticipated to release in March. The fix will only be available for the Release version and will not work on the Office 2013 Preview. As an interim solution you can configure Outlook 2013 to use the POP protocol to access your Microsoft email accounts. The following instructions will guide you through the configuration process:

Configuring Microsoft Outlook 2013 for POP3 Hotmail

1. In Outlook 2013, click on the File menu, and then click Add Account.
2. Click to select Manual setup or additional server types, and then clickNext.
3. Click to select POP or IMAP, and then clickNext.
4. On the Internet POP and IMAP Account Settings screen, type the following setting information:
a. In the Your Name box, type your name as you want it to be displayed to recipients.
b. In the Email Address box, type your email address. For example, typeyourusername@hotmail.com.
c. In Account Type, select POP3.
d. In the Incoming mail server box, typepop3.live.com.
e. In the Outgoing mail server (SMTP) box, typesmtp.live.com.
f. In the User Name box, type your Hotmail account name. For example, typeyourusername@hotmail.com.
g. In the Password box, type your Hotmail password.
h. Click to select the Remember Password check box, if you want to save it.
i. Leave the Require logon using Secure Password Authentication (SPA) check box unchecked.
j. Click More Settings.
k. Click the Outgoing Server tab, and then click to select theMy outgoing server (SMTP) requires authentication check box.
l. Click the Advanced tab, and then click to select theThis server requires an encrypted connection (SSL) check box under Incoming Server (POP3).
Note The Incoming Server (POP3) box should be set to port 995.
m. Select TLS for Use the following type of encrypted connection under Outgoing server (SMTP), and then clickOK.
Note The Outgoing Server (SMTP) box should be set to port 25. If port 25 is blocked in the network or by your ISP, you can set SMTP port to 587.
5. On the right side of the POP and IMAP Account Settings screen, clickTest Account Settings.

If you do not receive errors, your email account is set up correctly. Go to step 6.

If you receive an error, make sure that you have entered all the information correctly, and then clickTest Account Settings again. If all the information is correct and you continue to receive errors, go to the "Next Steps" section for more help.

6. Click Next, and then click Finish.

For more information on setting up a POP3 or IMAP connection, please refer to this article:Set up email in Outlook 2010 or Outlook 2013


1 comment:

  1. As an add to this post, please note that Exchange server has a limit as to how many devices it can synch. Please read further here:

    http://www.slipstick.com/exchange/cmdlets/allow-more-activesync-devices/

    ReplyDelete